Customer Care Adviser

Customer Care Adviser

Full time / Reports to Head of Customer Care 

Company Overview:

Sigma Sports is a premier destination for cycling enthusiasts, providing a wide range of bicycles, accessories, and expert advice to our valued customers. With a commitment to excellence and a passion for cycling, we strive to create an exceptional shopping experience for riders of all levels.

Join Our Team as a Sales & Customer Care Advisor!

Are you a cycling enthusiast with a passion for helping others? We’re looking for a dynamic, self-motivated, and organised Sales & Customer Care Advisor who thrives in a fast-paced environment. If you have a love for cycling and enjoy delivering first-class customer service, this is the perfect opportunity for you.

In this role, you’ll use your excellent communication skills, both on the phone and online to provide exceptional advice and support to our customers. We’re looking for someone with a strong work ethic, a can-do attitude, and a genuine passion for cycling.

If you’re ready to combine your passion for cycling with your excellent customer service skills, apply now and help us create amazing experiences for our customers!

About the Job

Field customer calls, online chats and emails regarding the following:

• Road, Gravel & Triathlon Bikes and accessory-related questions
• Custom bike builds
• Bike sizing
• Component compatibility
• Clothing advice
• Order placement and order status
• Returns & exchanges
• Customer concerns and complaints
• Handling multiple customer inquiries simultaneously
• Provide exceptional customer service
• Work full-time remotely or hybrid

About you

• Specialist knowledge of Road, Gravel and Triathlon products
• One year of bike industry experience or one year of sales experience
• PC literacy is essential
• Self-driven with a positive outlook and a clear focus on delivering outstanding customer service
• A natural communicator able to empathise with customers and see things from the other person’s point of view

Hours

The hours are Monday to Friday, 08:30 to 17:30, with one shift from 11:00 to 20:00 every 1-2 weeks. You’ll also work one or two Saturdays per month and one Sunday every two months. Paid overtime is available during busy periods.

Holiday

33 days holiday including bank holidays.

Benefits

• Competitive salary
• Competitive Commission Structure
• Remote and Hybrid working opportunities
• Staff Cycle to Work Scheme
• Industry-leading staff discount scheme from the best brands
• Secure indoor bike storage plus changing rooms and showers if working on-site
• And lastly, the opportunity to work for a business founded over 30 years ago, which is full of like-minded people, who want to provide the very best service in the industry.

To apply, please send your CV along with a cover letter to matthew.mooney@sigmasports.com