PAU Run & Ride’s flagship store at Trentham Shopping Village is on the look out for a Deputy Store Manager with proven supervisory experience, who’s familiar with cycling and running and, ideally, adept at cycle maintenance; someone who can share the work load with our existing team and who can deputise for our store manager when they’re off shift. We aim to develop a committed and supportive staff team at the store where we sell high end, top quality bikes, cycle accessories and clothing, all manner of running shoes, accessories and clothing and a variety of tools to help keep customer bikes in tip top condition. We're immensely proud to deliver a world class service and repair proposition with a strong focus on customer service excellence, so we’re looking for a dedicated and highly motivated person to fill the position. The successful candidate will be based at our Trentham Store and addition to deputising for the Store Manager, will support the workshop team with mechanical servicing tasks, and help deal with customers on the shop floor, making sales, upselling and cross selling accessories, and pitch in with other general duties as and when the need arises, keeping the store running smoothly. You’ll be an important member of our team as we continue to grow our presence and establish PAU Run & Ride as the cycle shop of choice in our area. Our team will always seek to drive awareness of our servicing and repair proposition both in the local community and on social media, with the objective of achieving service center and sales targets, whilst consistently exceeding customer expectations and your ideas and input could help us make a difference. You’ll need to hold a full, clean UK driving licence and be able to drive a transit van. You’ll need to be highly self-motivated, hugely knowledgeable about bicycles and keen to build a reputation for our brand - trust and credibility are key as you’ll be an integral part of the team. If you are outgoing, enthusiastic, have a keen interest in cycling and in our product ranges, then we want to hear from you. If you’re also Cytech 2 qualified (or equivalent), that’d be a distinct advantage! Job Details: A full time, permanent role of approx 40 hours per week delivered over 7 days on a rotating shift pattern and including weekends and bank holidays (on rota, typically working 5 days out of 7), with occasional evenings to support seasonal opening. Annual leave entitlement of 28 days per annum inclusive of bank holidays. As part of a small team, commitment and flexibility are essential. Salary Expectations: Starting salary £28,000 per annum with scope to increase in line with responsibility, and negotiable for the right candidate depending on skills and experience. Responsibilities and Duties Support and deputise for the store manager as and when required Address customer feedback resolving queries quickly and efficiently Support the day to day management of the workshop inventory, spare parts, consumables and accessories Support colleagues with coaching and knowledge sharing to maximise efficiency and enhance customer experience. Greet clients in store with enthusiasm and establish rapport to quickly and efficiently identify their needs Contribute to the marketing and promotion of the store and the cycle repair and servicing proposition locally using various social media platforms. Maintain customer confidence by keeping accurate records of repairs in progress and providing regular communication to customers on the status of their repairs Align with all store and workshop related compliance processes Collaborate with colleagues to maximise the use of workshop spaces, keeping a clean, tidy and efficiently run environment and collaborate with mechanics in our other stores as required. Assemble new bikes, adjusting fit to suit customer needs Collect and deliver bikes as required Other store duties as directed by the store manager. Essential: Min 2 years experience of staff supervision Experience of working in a retail/customer service environment Driven, self motivated and passionate about cycling Great communication skills and outstanding attention to detail Strong organisational skillset Be a team player, self-motivated and able to use own initiative. Desirable Previous experience in a similar environment would be preferred Experience using social media platforms Cytech/NVQ Cycle Maintenance Level 2 accredited or equivalent Willing to train and develop own skill set. Benefits You'll enjoy discounts of up to 30% on all our full price stock, you can purchase 1 bike a year at cost, and you'll be at the front of the queue when our featured brand account managers offer promotions. We're also a company that like to have fun and at our Trentham Store we have the luxury of a licensed cafe bar right next door that's also owned by PAU. Their menu is awesome, cakes are to die for and the coffee's insane, and better still, as an employee you'll get a hefty discount on all your food and drinks. We also collaborate with PAU Cafe to run regular brand promotions and themed social events which we hope our new mechanic will want to support and attend - get to meet Project PAU Brand Ambassador, Sir Bradley Wiggins and a host of other key sporting legends and champions! Salary: £28,000pa starting salary, negotiable depending on experience