We're on the look out for an experienced Cycle Mechanic to share the work load with our existing team; we're proud to deliver a world class service and repair proposition with a strong focus on customer service excellence as we continue to grow our presence and establish PAU Run & Ride as the preferred cycling retailer and cycle service provider in the area. The successful candidate will be based at our Trentham Store and addition to undertaking mechanical servicing tasks, will support our apprentice in their learning and also support the shop floor team advising customers as they choose their perfect bike, making sales, upselling and cross selling accessories, and pitch in with other general duties as and when the need arises. Your expertise will also help us support Project PAU, which, alongside Brand Ambassador Sir Bradley Wiggins, works with our elite team of junior riders and would-be Olympians, as they grow and develop their cycling ability through training, practice and competition tours both in the UK and overseas. On a daily basis, our team contributes to driving awareness of our servicing and repair proposition both in the local community and on social media, with the objective of achieving service center and sales targets, whilst consistently exceeding customer expectations. You’ll need to be Cytech 2 qualified and hold a full, clean UK driving licence and be confident to drive a transit van. You'll be highly self-motivated, hugely knowledgeable about bicycles and keen to help us continue to build our brand reputation - trust and credibility are key as you’ll be an integral part of the team. If you are outgoing, enthusiastic, have a keen interest in cycling and in our product ranges, then we want to hear from you. Job Details: A full time, permanent role of approx 40 hours per week delivered over 7 days on a rotating shift pattern and including weekends and bank holidays (on rota, typically working 5 days out of 7), with occasional evenings to support seasonal opening. Annual leave entitlement of 28 days per annum inclusive of bank holidays. As part of a small team, commitment and flexibility are essential. Responsibilities and Duties Deliver an outstanding level of service with both planned and on the spot repairs Demonstrate appropriate product knowledge and advise clients on necessary repair work, parts and costs Align with all store and workshop related compliance processes Support Project PAU, its organisers and riders Maintain customer confidence and safety compliance by keeping accurate records of repairs in progress and providing regular communication to customers on the status of their repairs Maximise the use of workshop space, keeping pace in a clean, tidy and efficiently run environment and collaborate with mechanics in our other stores as required. You'll manage workshop inventory, spare parts, consumables and accessories. From time to time we may ask you to collect and deliver bikes as required Assembling new bikes and adjusting fit to suit customer needs. Contribute to the marketing and promotion of the store and the cycle repair and servicing proposition locally using various social media platforms. Greet clients in store with enthusiasm and establish rapport to quickly and efficiently identify their needs Address customer feedback resolving queries quickly and efficiently Maintain personal knowledge of relevant industry updates associated with the cycle technician role Support colleagues with coaching and knowledge sharing to maximise efficiency and enhance customer experience. Other store duties as directed by the store manager. Essential: Must be Cytech/NVQ Cycle Maintenance Level 2 accredited or equivalent Driven, self motivated and passionate about cycling Great communication skills and outstanding attention to detail Strong organisational skills Be a team player, self-motivated and able to use own initiative Hold a full, clean UK driving licence. Desirable Previous experience in a similar environment would be preferred Experience of working in a retail/customer service environment is also beneficial Experience using social media platforms Willing to train and develop own skill set. Benefits You'll enjoy discounts of up to 30% on all our full price stock, you can purchase 1 bike a year at cost, and you'll be at the front of the queue when our featured brand account managers offer promotions. We're also a company that like to have fun and at our Trentham Store we have the luxury of a licensed cafe bar right next door that's also owned by PAU. Their menu is awesome, cakes are to die for and the coffee's insane, and better still, as an employee you'll get a hefty discount on all your food and drinks. We also collaborate with PAU Cafe to run regular brand promotions and themed social events which we hope our new mechanic will want to support and attend - get to meet Project PAU Brand Ambassador, Sir Bradley Wiggins and a host of other key sporting legends and champions! If you're Cytech qualified and all this sounds like your kind of vibe, then get in touch and let’s see where it leads us! Salary: £26,000pa