The top 5 jobs in the bike trade this week – 20th June

The BikeBiz jobs board helped fill more than 680 positions in 2024, and listings are still on the rise. Here’s our latest top five…

Experienced Bicycle Mechanic

Port Velo Works is a new and exciting bike service centre located in Portishead, designed to serve our thriving local cycling community. As a start-up, we’re filling an important gap—providing comprehensive, expert-led bicycle servicing and repairs. Our ambition is to quickly become the region’s premier bike hub, known for exceptional quality, expertise, and customer care.

We’re looking for an experienced and Cytech-qualified Bike Mechanic to join us in shaping the success of Port Velo Works. You’ll be at the heart of our service centre, independently managing all aspects of bike maintenance, repairs, and customer interactions, ensuring a seamless and outstanding customer journey from start to finish.

Key responsibilities for this role include performing comprehensive servicing, diagnostics, and repairs on a variety of bicycles (road, gravel, MTB). Independently manage the workshop and customer workflow. Provide exceptional customer service, including advising customers on repairs, upgrades, and maintenance. Mentor and train junior staff, ensuring high standards and continuous improvement. Maintain workshop organisation, stock management, and uphold high standards of cleanliness and safety.

Sales Person

Are you passionate about cycling and love helping people find the perfect ride? The Specialized Concept Store in Ruislip is looking for an enthusiastic and customer-focused Salesperson to join our dynamic team.

As a brand ambassador for one of the world’s most innovative cycling companies, you’ll deliver an outstanding customer experience, sharing your knowledge and love of bikes while helping riders of all levels find exactly what they need.

Within this role you will engage with customers to understand their cycling needs and recommend the best Specialized products. Deliver exceptional customer service from first contact to post-sale support. Build strong product knowledge across the Specialized range – from bikes to gear and accessories. Support the store team with merchandising, inventory, and events. Stay up to date on the latest cycling trends and product developments.

We are looking for the ideal candidate to have a passion for cycling (whether you’re a weekend rider or seasoned racer). Previous retail or customer service experience (bike industry experience is a big plus). Excellent communication skills and a team-first attitude. A proactive, positive, and solution-oriented mindset. Willingness to learn and grow within the Specialized brand.

Bike Mechanic

An exciting, rare opportunity has arisen for a skilled mechanic to join our amazing team, working in a dual capacity, not only on our high-quality Trek hire fleet but also working with our specialist workshop team, on customer bikes. This work will range from simple repairs to highly specialised work. You will gain extensive experience and knowledge working with both, our fleet and our highly renowned team.

The successful candidate will be a fun, engaging individual who is organised, experienced and great with people. The candidate must be qualified to a minimum Cytech Level 2, with previous experience role within a workshop environment. An eye for detail, an ability to analyse, report on and react to any issues, as well as an ability to bring structure and efficiency to the team are all desirable qualities in the ideal candidate.

BikePark Wales is a busy and unique environment, with a focus on providing an exceptional customer experience for beginners through to seasoned mountain bikers, so an excellent level of knowledge in the field is required from all applicants. Both the hire department and workshop are fast-paced environments, it is crucial to always maintain leading levels of service and experience.

For a driven and passionate candidate, this role offers a genuine opportunity to help grow our unique workshop department; rewarded by an exciting adventure and gaining invaluable experience within the UK’s number one Bike Park.

Customer Experience Manager

At Tredz, we’re big bike believers. Big time. We are driven by what matters when it comes to our customers and colleagues, sharing our passion in cycling and hands-on expertise to deliver an outstanding customer experience.

As Customer Experience Manager, you’ll own the full end-to-end customer journey. You will ensure every customer touchpoint, whether digital, physical, or human, reflects what we do best at Tredz which is deliver effortless customer service.

This is a key strategic role that connects customer insight, contact centre leadership, and CRM strategy to drive satisfaction, loyalty, and long-term value. You’ll play a vital role in shaping how customers experience Tredz not just when they buy a bike, but every time they interact with us before, during, and after the ride.

You’ll lead a passionate, high-performing contact centre team and own the CRM roadmap, using customer data and feedback to continuously improve the customer experience. You will work in collaboration with digital, operations, brand, and retail teams to make sure the full customer journey lives up to our values and supports our vison and purpose.

Team Leader

As a Team Leader, you’ll be the linchpin of our business’s success, setting the standard by leading by example in every aspect from punctuality and sales performance to unwavering adherence to our systems. You’ll take full ownership of directorships, the sales process, and customer service, always approaching challenges with a positive, solutions-focused attitude.

A core part of this role involves total information sharing, acting as a coach, facilitator, and influencer to ensure your team is fully engaged and aligned with our vision and purpose. You’ll master clear and consistent communication, sharing information in a way that resonates and ensures collective buy-in.

You’ll cultivate an environment of discipline and high expectations, holding your team to ambitious standards and ensuring our “one best way” systems are meticulously followed. This requires exceptional organizational skills and a knack for consistently getting things done.

With strong business acumen, you’ll make strategic decisions rooted in a deep understanding of our costs and income, always prioritizing actions that increase sales, reduce expenses, and create tangible value for the business.

Finally, you’ll be deeply committed to the personal and professional development of your team members. This means investing significant time in detailed training and coaching, ensuring every individual builds new skills and is set up for success, right from their very first day through our comprehensive onboarding process. You’ll take responsibility for their growth, guiding them to excel or making the tough calls when necessary, always putting their development first.