BikeBiz Bicycle and cycling retail news
The BikeBiz jobs board helped fill more than 680 positions in 2024, and listings are still on the rise. Here’s our latest top five…
Velo Presto is looking to recruit a highly motivated individual to join our team as operations coordinator. You would be reporting to and working closely together with the head mechanic, office manager and owners of the business. You would be part of the management team of Velo Presto. This job requires a high level of focus and organizational skills in conjunction with a reasonable level of IT skills and people-skills. There is opportunity to grow within the company.
You are able to speak to clients in a professional manner and are highly organized and focused, with attention to detail. You work well together with team members. You are hands on and experienced with booking and POS systems and have good general IT skills. You have good working knowledge of bikes and bike parts. You have a sales oriented approach. You are motivated to be part of the wider ‘Sported.ae team’ and to participate in general duties that are needed to grow our small, but expanding business. This will include working at events and weekends when needed.
As our Sales Support Team Manager, you will be responsible for managing and motivating a high-performing team of sales support professionals, ensuring the smooth processing of orders, engage with customers, both inbound and outbound, to promote our products and delivering an exceptional experience for our retail partners. You’ll collaborate with sales, logistics, and customer service teams to streamline processes, enhance productivity, and drive sales growth with a well-established customer base.
Key responsibilities for this role include leading, coaching, and motivating the sales support team to meet and exceed targets. Handle inbound sales calls, answer customer enquiries, provide information about our products. Make outbound calls, contact customer with specials offers and promotions. Oversee order processing, ensuring accuracy and timely delivery to customers. Work closely with the sales team to understand customer needs and provide tailored support. Identify process improvements and implement efficient systems to boost performance. Resolve customer issues and complaints, delivering outstanding service at every touchpoint. Report on team performance, sales data, and customer feedback to senior management.
Sales Consultant + Digital Administrator
The Sales Consultant + Digital Administrator enhances & supports the customer’s retail shopping experience. As an integral member of the Sales Team you will support the company’s growing reputation as the go-to store for premium bicycle sales & service.
Success is defined by enthusiasm, specialist knowledge and proven sales skills that will help riders of all abilities discover the benefits of cycling, and in particular E-Bikes with pedal assist technologies. Focusing primarily on Sales, actively engaging with customers, increasing sales conversions across all categories & channels by building trust and a robust community of inspired riders & fans of the shop.
The role of Digital Administrator includes daily communication responsibilities via E-mail, Chat, as well as regular website content creation and management, including promotions and order processing. Working with your Line Manager you will be responsible for customer sales across both digital and in store channels.
We are looking to employ high-achieving consultants who are motivated to provide one on one service to our customers and become successful at sales.
You don’t need to know everything about bikes. We offer complete on the job training and support. Each team has regular meeting rhythms, plus individual 1on1 coaching and development. Tiered financial upfront payments and rewards based on achievement, efficiency, quality, upskilling knowledge and team work. Be a part of a team running a successful business and everything that comes with that. Varying shift times available and your Team Leader adapts the roster to meet the needs of each person and the customers. Some flexibility is available and there is plenty of weekend work if desired. This is a fantastic opportunity for those who have excelled in the past and are looking to build a career with an industry leader.
eBike/eCargo Bike Sales Executive
We are looking for a highly organised and detail-oriented Part-Time Sales Executive to work primarily on Saturdays (with 1 or 2 additional days in the week and to support some events in the future). The right candidate will be militant with CRM, punctual with appointment timings, keep the sales space tidy and well-presented, and provide exceptional customer service while working collaboratively with the team. This role is also very much about supporting the team, following up on leads, and qualifying test rides and walk-ins.
