BikeBiz Bicycle and cycling retail news
In May, we launched our ‘Mechanic of the Month’ in partnership with Bikebook to champion bicycle mechanics around the UK. Nominations are open to the public via BikeBook, allowing anyone to nominate their favourite mechanic.
In June, Rob Symes of SymesBikes was crowned the BikeBiz/Bikebook mechanic of the month. Read his interesting journey into how he got started working in his garden, and learning his craft through trial and error.
Walk us through your journey into the world of bicycle mechanics? What initially sparked your interest in the job, and how did you get started?
It all started back in 2017. I was studying General Engineering with the goal of joining the Royal Navy on an accelerated apprenticeship, but outside of college, I got obsessed with fixing bikes. I didn’t have the money for high-spec parts like my mates, so I started flipping second-hand bikes — buying cheap, learning to fix them, and selling them on. I used borrowed tools, YouTube tutorials, and a lot of trial and error. I’d stay late in mates’ sheds trying to figure out gear indexing or bodging brake setups with worn-out parts, but every build taught me something new.
By 2020, lockdown hit and I was made redundant, so I started offering bike repairs locally just to tide me over — that’s when I launched SymesBikes. I was working out of my back garden with a Ford Fiesta for pick-ups and drop-offs, and what started as a stopgap before joining the Navy turned into a full-on community thing. I realised I’d built something people valued.
In 2021, I suffered a traumatic brain injury from an assault on Bournemouth beach, which took me off the tools for a while. I got back into engineering and even bought a van, but then in early 2023, I had a seizure, was diagnosed with epilepsy, and lost my license for another 12 months. With time on my hands, I started flipping bikes again — and that’s when GC Bikes called out of the blue and offered me part-time work on the Portsmouth Council Beryl fleet. All of that was thanks to the graft I’d put into SymesBikes over the years.
Then, in early 2024, after being made redundant again, I decided to go all in with SymesBikes. I started using Bikebook (thanks to The Prince’s Trust), which helped me handle the business side properly — invoicing, scheduling, all that admin stuff. In September, I was blown away to be voted Bikebook Mechanic of the Year. It confirmed that my journey, with all its setbacks and triumphs, had built something real.
Now, my goal is to take SymesBikes even further — not just by growing the business, but by mentoring young people. I want to set up a space where they can access the tools, parts, and skills needed to fix bikes and build their own futures, without having to make all the mistakes I did. It’s about passing on that same drive and determination that got me here.
Tell us about your current role and where you work?
I’m the Chief Executive Bike Fixer at SymesBikes — self-employed and running things solo. I’m based in Fareham, Portsmouth, where I rent a small garage off a mate and have it kitted out as a workshop. It’s nothing flashy, but it’s where the magic happens and where I carry out most of my work.
I was out and about doing mobile repairs too when I got my licence back after my epilepsy diagnosis — but unfortunately, the van decided to pack up. Hopefully, I’ll be back on the road soon once I get a new setup sorted, because being mobile really helps me reach more people and offer convenience repairs.
What does a typical day look like for you in terms of the bikes and jobs you most often encounter in your workshop?
I take on a mix of general bike repairs — mostly mountain bikes, hybrids, and road bikes. The most common jobs I see are full services: sorting worn drivetrains, gear indexing, brake bleeds, wheel truing, all that good stuff. A lot of bikes come in tired and neglected, so it’s about getting them safe, smooth, and enjoyable to ride again.
Most days, it’s just me in the garage with some music on, working through whatever’s booked in. Sometimes it’s quick fixes, sometimes full strip-downs. I try to be as thorough as possible and give every customer honest feedback about what their bike actually needs — no upselling, just proper work.
Now and then, I’ll show young people how certain repairs work or give them tips if they’re into bikes themselves. And when I get the time, I’ll film content to show the behind-the-scenes of running a small business, to hopefully inspire others to pick up tools and learn some practical skills.
In your opinion, what is the most important, or perhaps misunderstood, aspect of a bicycle mechanic’s role? Do you feel mechanics receive adequate recognition for their expertise and the value they add?
I think one of the most misunderstood things about being a bike mechanic is the value of the work we do. People often look at a bike and think it should be quick or cheap to fix because “it’s only a pushbike” — but there’s a lot of time, skill, and care that goes into making sure it’s actually safe, efficient and enjoyable to ride.
It’s not just about swapping parts — it’s about understanding how everything interacts, spotting things a rider might not even notice yet, and making sure that when someone gets back on their bike, they trust it again. That trust matters. A customer might bring in a bike that’s been sat for years, or that’s unsafe without them knowing — and our job is to give it a new lease of life without rinsing their wallet or baffling them with jargon.
I always aim to keep things ethical, explain what actually needs doing, what can wait, and what’s just cosmetic. Mechanics don’t always get enough recognition for that balance between technical know-how and good customer service. It’s not just fixing bikes — it’s helping people get back out there confidently.
Do you have a favourite tool you can’t live without, or a particular type of job or repair that you find most satisfying or challenging?
It might sound boring, but a decent set of quality Allen keys has to be my favourite tool. When I first started out, I was using cheap, short, soft ones — and I’d spend ages struggling just to do the simplest jobs. Once I finally invested in a proper set, everything changed. Jobs were quicker, cleaner, and the quality of my work improved overnight. It sounds small, but it made a huge difference to my confidence as a mechanic.
The most satisfying job for me is fitting a fresh drivetrain. I’ve always been more into the tinkering than the riding, so there’s something really nice about feeling how smooth a bike shifts after a new chain, cassette, and cables go on. And the best bit is seeing a customer take it for that first test ride and feel the difference for themselves — it’s always a great moment.
The most challenging jobs for me are wheel builds. I can true wheels, replace spokes and bearings confidently, but full builds are a different beast. It’s something I’m still learning, and as someone who’s self-taught, I’d love to do a proper course to get more hands-on practice with that side of things. I’m lucky to have my mate Charlie at GC Bikes in Gosport — he’s been a real mentor and I definitely owe him a lot for helping me out when I hit a wall.
Are you using Bikebook? If yes, what’s your experience been like?
Yeah, I was introduced to Bikebook through The Prince’s Trust, and then I had a call with Jake, who showed me how to use it. He couldn’t have been more helpful at the start — I even showed him my setup at the time, which was just a little workshop in my garden under a gazebo. I think he liked the fact I was just getting started and could see how this platform could really help accelerate and professionalise what I was doing.
It gave me structure straight away — being able to book in jobs, track progress, and send proper invoices took so much stress off my plate. I’d never really dealt with the business admin side of things properly before that, and Bikebook made it easy.
Not long after that, they launched the Mechanic of the Year competition — and somehow, I won it. I know my customers value what I do, but I’ll be honest, I felt a bit of impostor syndrome because I’m not a big bike shop with loads of qualifications. But having that award on my CV — and now this monthly one too — gives me real credibility when people are getting referred to me. I honestly can’t thank Jake and the team enough.
Beyond the practical skills, what do you believe are the most important qualities that make someone a great bicycle mechanic?
Patience, honesty, curiosity, problem-solving, and pride in your work — those are the big ones for me.
You need patience when things don’t go to plan, and honesty when explaining what a bike actually needs. Customers respect straight answers and fair advice.
Curiosity keeps you learning — I didn’t come through formal training, I picked it up by doing, watching, and asking questions. That curiosity naturally feeds into problem-solving too, especially when bikes have bodged parts or weird issues.
And lastly, take pride in the job. Anyone can change parts, but it’s the attention to detail that separates decent work from proper quality.
How important have formal qualifications or continuous learning been in your development, and what are your thoughts on their value in the industry?
I’m completely self-taught — no formal bike mechanic qualifications — but I’ve still put years into learning and improving. YouTube, trial and error, asking questions, watching others… that’s how I built my skillset. So I don’t think qualifications are the only way in, especially if you’ve got the right attitude and a willingness to learn.
That said, I definitely respect them, and I’d love to do some formal training at some point — especially in areas like wheel building, where I know there’s still more to learn. Continuous learning is everything in this trade. Bikes change fast, tech moves on, and you’ve got to keep up or get left behind.
So while I didn’t come through the standard route, I think a mix of experience and learning — whether it’s formal or not — is what really matters.
What changes in trends, bike technology, or rider culture have you seen during your time as a mechanic? How have these shifts impacted your work and the skills required?
So much has changed in a short time, especially with drivetrains, brake setups, and how bikes are built. When I started, most people were still running 3x drivetrains and rim brakes. Now, 1x setups are the norm, internal cable routing is everywhere, and disc brakes are getting bigger and more powerful.
There’s also been a big shift in rider culture, especially since lockdown. More casual riders have got into cycling, but they’re riding higher-end bikes and expecting proper servicing and quick turnarounds. That’s great for business, but it means you’ve got to stay sharp and up to date with the latest tech — expectations are higher than ever.
I’ve chosen not to work on e-bikes for now, but they’ve definitely become a big part of the industry. It’s another example of how quickly things are evolving and why mechanics can’t afford to stand still.
What advice would you offer to someone who is just starting out or considering a career as a bicycle mechanic? What have you learned that you wish you’d known when you first began?
Start with what you’ve got, and don’t be afraid to mess up. You don’t need a fancy workshop or loads of tools to begin — I started out in my bedroom with second-hand parts, borrowed tools, and YouTube tutorials. The most important thing is just getting stuck in and learning by doing.
If you’re like I was — no money, no experience — just show genuine interest and ask around. You’d be surprised how many people in your local community want to help. Loads of people have old bikes lying around they’d rather give to someone young who’s trying to learn or earn a few quid, rather than just chuck it out.
Ask questions, take your time, and don’t rush to be “the best.” Every mistake teaches you something. Over time, you’ll build confidence, develop your own way of working, and start to take pride in the jobs you once found intimidating.
And don’t underestimate the value of being honest and treating customers right. That trust matters just as much as the repair itself. Whether you’re self-taught or fully qualified, it’s the passion and care that makes the difference.
I never set out thinking this would become my full-time job — it just grew from helping people and loving the process. Now I wouldn’t change it for anything.
Follow Rob on SymesBikes’ Instagram for the latest updates from his workshop.
