Cycle Technician

Cycle Race is a fresh new E-Cargo & E-Bike business with a difference.  We are a passionate E-Cargo & E-Bike Retailer & Service Centre in London and are determined to make an impact on our local communities by delivering a personalized customer service that is second to none.  

We pride ourselves in sourcing and looking after the most innovative and technological advanced E-Cargos & E-Bikes out there.  Working at Cycle Race means getting hands on in all aspects of a fun, growing bike business.

We’re seeking an experienced, highly motivated, enthusiastic, smart, diligent Cycle Technician (part-time / freelance) who has a keen appetite to get fully involved in the business and become an integral part of the team.

Role Highlights:

• Engage with customers in an empathetic way; to understand the issues they are facing with their bikes
• Provide diagnostic guidance on what repairs, servicing may need to be carried out along with any supporting parts /accessories.
• Carry out a range of repairs and servicing for e-cargos and e-bikes safely and to the highest standards using workshop equipment and tools and the latest software diagnostic applications.
• Generate and print technical reports (where required) to support each service job and explain to customers the key highlights of any findings.
• Ensure customers are kept abreast (via email or phone) of any delays or changes in the scope of repairs and get their approval for any additional work.
• Working closely with the Branch Manager / Head Workshop to ensure workshop jobs are logged and completed in an agreed timeframe.
• Always maintaining a safe working environment.
• Carry out PDI of all bikes before they are handed over to customers.
• Advise and update the Branch Manager / Head Workshop of current inventory levels 
• At certain times, provide back-up sales & advisory support on the shop floor, engaging with customers in a professional, polite and supportive manner.

The ideal candidate:

• Should always deliver an outstanding customer experience
• Minimum Cytech 2 qualified or equivalent (E-Bike qualification helpful)
• Familiarity with technicalities of E-Cargo bikes
• Have demonstratable technical skills to evidence Cytech 2 or equivalent qualifications
• Technical diagnostic and problem-solving skills
• Ability to prioritize and multi-task without jeopardising customer engagements or the Cycle Race teamwork schedule.
• Reliable team player, not afraid to step in when things also get busy in the showroom.
• Have excellent communication skills (verbal & written), ability to articulate confidently, technical product information to a range of customers in a considered manner
• Full UK driving licence (preferable)
• Familiar with Inventory systems e.g. Citrus Lime, Lightspeed (preferable)
• Ability to follow detailed policies and procedures 
• Have keen attention to detail across all aspects of bike repairs and product updates. 
• Never afraid to smile, even when things may not go as planned !!

Benefits:

• Competitive salary
• Support for further technical certifications 
• Staff discounts on Cycle Race products
• Overtime to further supplement income
• Uniform provided
• When possible, attend cycle shows and other regional events

Salary: Competitive

How to apply: Send your CV and Covering Letter to admin@axzantegate.com