eCommerce Order Processor

Job Title: eCommerce Order Processor

Location: Lake District, UK

Company: Wheelbase Lakeland Limited 

About Us: 

Wheelbase Lakeland Limited are one of the UK’s leading premium cycle retailers, with a head office and eCommerce division based in the Lake District. Plus stores in the North East and Yorkshire.  

We offer a huge range of the premium bikes across road, mountain and electric disciplines. Plus, all the parts, clothing and accessories you’ll need to enjoy the ride. We combine the world’s best cycling brands with expert advice and have been leading the industry for over 30 years. 

We are on the lookout for a fantastic eCommerce Order Processor – somebody who is hooked on the process, hugely efficient and has an eye for accuracy. 

In this fast-paced role you’ll handle the flow of orders from purchase to dispatch, ensuring everything is accurate, timely, and professionally managed. You’ll be part of a supportive team where attention to detail and customer care help us retain our 5-Star Trustpilot profile. 

Key Responsibilities

• Process incoming eCommerce orders via our online platform.
• Manage our bicycle assembly workflow. 
• Pick and pack products accurately and efficiently.
• Communicate order updates with customers.
• Coordinate with our team and partners to ensure prompt dispatch.
• Handle returns, exchanges, and customer enquiries.
• Keep order processing systems and records up to date.

What We’re Looking For

• Experience in order processing, fulfilment or eCommerce operations.
• Strong attention to detail and organisational skills.
• Excellent written and verbal communication.
• Comfortable using computers and online retail platforms (e.g., Shopify, WooCommerce, Magento).
• A proactive attitude and ability to work independently.
• A passion for bikes and cycling is a plus!

Benefits

• Staff discount on bikes, parts, and gear after successful completion of probation period.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment in the heart of the Lake District.
• Full time contact 9am to 5.30pm 

How to Apply

Send your CV and a short cover letter to jobs@wheelbase.co.uk. Let us know why you’re the right fit and what you could bring to our team.

Application deadline: 25 July 2025