Customer Service Advisor – Dealer Support

You will contribute to the growth of the RideWrap brand by supporting our Tech Rep team and RideWrap Dealer network globally, and provide customer service support for our shop in Cobham. You will also take ownership of all dealer support, kit list maintenance, general administrative responsibilities for the Tech Rep team, and other duties as assigned. As an expert on all things RideWrap, you’ll build strong relationships with our shops, brands, and RideWrap teams.

About Us

RideWrap is a rider-owned and operated business. Since the beginning, our objective has been simple: help riders get the most out of their time riding bikes. RideWrap’s proprietary systems are born from combining a background in precision engineering with a love for riding bikes. We produce industry-leading frame protection components for all bikes and riders.

About You

• Are stoked about biking and getting involved in the bike industry.
• Love building relationships, and supporting our dealer network
• Able to communicate effectively and analyze dealers/customers needs
• Are self-directed and take pride in your work.
• High attention to details and highly organised administratively.
• Prior experience in account management/customer services

Responsibilities

• Support dealer inquiries and questions via email, phone and in person.
• Support customer questions via email, phone, and in person.
• Support customer experience directly at the RideWrap Cobham location.
• Recognize information that can be tracked and analyzed to improve understanding of dealer inquiries.
• Support planning of robust weekly and monthly trips for the Tech Rep Team to achieve successful and plentiful data acquisition.
• Use SuperChecker data to better understand global market trends (brands/models/types of interest).
• Day-to-day kit list management, edits/mods, etc.
• Quarterly kit list maintenance, ensuring that brands and models are consistent with manufacturers’ websites.
• Contribute to building situation-based decision matrices.
• Present RideWrap to new potential dealers to increase market share and sales.
• Educate dealers on various products and services available to them.
• Support Sales and Tech Rep teams as required.
• Opportunity to get involved with internal events and external community partnerships.
• Other duties as assigned.

Qualifications, Experience & Skills

• Excellent written and spoken communication in English.
• Extensive knowledge in the bicycle industry
• Prior experience in client relations, customer service, and account management with consumers and suppliers
• Sales experience
• Proven experience in building and maintaining relationships.
• Keen attention to detail.
• Excellent organizational skills.
• Strong work ethic and positive team attitude.
• Stoke for working in the bike industry.
• Data Analytics: 1 year – an asset.
• Additional languages – a huge asset, in particular German, French, and Spanish
• Proficiency with G-Suite (Gmail / Sheets /Docs etc.) – essential.
• Customer service: 2 years – essential.
• Biking experience/knowledge: 2 years – essential

Our values

Innovation: As an industry leader, we’re not just using the most advanced tech available, we’re creating our own. If it doesn’t exist, we build it.

Precision: RideWrap wasn’t built from the ground up by eyeballing and free-handing. We sketched, we drafted, we tested. We tested again and made sure we got it done right. We’re nerds. So what?

Community: Bikes are for everyone. Protection for your bikes should be for everyone too. We want all riders and riding communities to feel supported. From early starts to late après endings, we’re here for it all.

Job Types: Full-time, Permanent

Pay: £25,500.00-£27,500.00 per year

Benefits:

• Casual dress
• Company events
• On-site parking
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application question(s):

• Tell me why you are excited to join the RideWrap team?

Work Location: In person